Instructions for Withdrawal Records and Unreceived Withdrawals

On the BingX App

• After logging in to BingX app, click "Assets" on the bottom of the homepage to access the assets overview page.
• Click "Fund" to view your asset list.

• To check the asset details of a specific cryptocurrency, simply tap on the crypto.
• Click the "Filter" icon to filter out the specific asset details you want to check. In this case, select "Withdraw".

On the BingX official website

1. Log in to the BingX official website, hover the cursor over "Assets" in the top right corner, and click "Asset Records" in the drop-down menu. On the Asset Records page, select "Fund Account" - "Asset Details". Click on "All Types" and select the "Withdraw" filter to search for your withdrawal records.

2. If you wish to view withdrawal records for a specific asset, click on "Asset Records" - “Fund Account" - "Asset Detail". Click the "All Assets" filter and search for the desired asset. Next, click "All Types" and select "Withdraw" to locate the specified withdrawal records.

How to Deal with Unreceived Withdrawals?
Transferring funds from your BingX account to another exchange or wallet involves three steps: Withdrawal from BingX, blockchain network confirmation, and deposit on the corresponding platform.

• After you have completed the withdrawal (BingX Tutorial | How to Deposit and Withdraw), a TXID (Transaction ID) will be generated within 30 to 60 minutes, indicating that BingX has successfully broadcasted the withdrawal transaction to the respective blockchain.
• When the TxID is generated, click on "Copy" at the end of the TxID and go to the corresponding Block Explorer to check its transaction status and confirmations on the blockchain.
• If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed. If the blockchain shows that the transaction is already confirmed, it means that your funds have been transferred out successfully and we are unable to provide any further assistance on that. Please contact the support team of the deposit address for further help.
• Due to possible network congestion, there might be a significant delay in processing your transaction. If the TxID has not been generated within 6 hours in your "Fund Account" after you have performed the withdrawal, please contact our 24/7 online support for assistance.
  
  

Notes:
1. To ensure system efficiency, "Asset Records" displays records from the past 90 days only.
2. When contacting our customer support, please be sure to provide your BingX account and a screenshot of the withdrawal transaction record. We will handle your case once we receive your requests. Please make sure you have provided the withdrawal record screenshot for us to process your request faster with a higher priority.