Dear Users,

Due to network congestion (2025-04-10 08:23 -- 08:52 (UTC+0)), some users experienced display anomalies with their orders and positions. BingX took immediate action and has since restored normalcy in the first instance. Please rest assured that your funds remain safe and secure with us.

As a platform attaching great importance to user experience, we have formulated the following compensation scheme:

1. Users who experience forced liquidation during this period due to the anomaly will be compensated with the full amount of their margin.0>
  
2. Users who are unable to close their position during this period resulting in reduced profits or increased losses, will be compensated for the difference.
Compensation Plan: A comparison will be made between the "optimal price" and the user's close price before 2025-04-10 11:00 (UTC+0). If the user's closed price is worse than the optimal price, the difference will be compensated. If the user's closed price is better than the "optimal price," no compensation will be issued.
Users who visit the futures trading page during this period and have error logs (similar to spot trading) will be eligible for compensation.
  
3. We will issue a 50 USDT Bonus Voucher to all users affected by this event as a compensation for the experience.
  
Definition of the "Optimal Price":
If a user closes their position after the anomaly has been resolved:
  • For long positions: The optimal price is the highest price between the user's access time and the time the issue is resolved.
  • For short positions: The Optimal Price is the lowest price between the user's access time and the time the anomaly is resolved.

Notes:

  • All compensation will be issued before 2025-04-11 at 12:00 (UTC+0).
  • If you have any questions, please contact our 24/7 online customer support.

 

BingX Operation Team
2025-04-10

 

BingX Official Channels
Risk Disclaimer
The cryptocurrency market is highly volatile and carries significant risks. Please make sure you fully understand these risks and seek professional advice before making any investment decisions. This material is for reference only and should not be construed as financial advice. You are solely responsible for your investment decisions. BingX will not be responsible for any losses you may incur.
For more information, please refer to our Terms of Use and Risk Warning.