Quickly check your risk control review status and understand the next steps

 

Key note
We understand it can be frustrating when your account is restricted. This guide helps you quickly confirm your current review progress and clearly understand what to do next to help resolve the issue as soon as possible.

 

1. Account restricted, documents not yet submitted

  1. When your account is restricted, you'll receive an email and an in-site notification. You can also click "Details" at the top of the page to view the specific reason and submit documents through self-service to lift the restriction. For more information, see: BingX Guide | What to Do When the System Prompts Account Restriction?
  2. After you successfully submit documents through the self-service, you'll receive an email notification. The system will complete the review within 48 hours. Thank you for your patience!
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📌 Before submitting your documents, confirm the following:
  • Photos/screenshots are clear, with legible text.
  • Key information such as name and date is fully visible.
  • Bank records/transaction records must include the complete corresponding flow of funds.
  • Documents must be original files, not cropped or modified in any way.
  • The facial image must match the one used during KYC verification.

2. Three common review statuses

🟡 Status 1: Pending review (under review)

Overview
You have successfully submitted your review documents. The BingX risk control team is reviewing and verifying your documents, and the review is expected to be completed within 48 hours. If the review is approved or you need to resubmit, you'll be notified of the result by in-site notification or email.
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Estimated review time: 48 hours
 

🟢 Status 2: Approved (completed)

Overview
Your review has been approved, and the restricted features have been restored to normal use. Thank you for your cooperation.
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In-site notification
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Email notification
 
Notes:
  • If your account still shows as restricted, check the specific unlock time shown on the page.
  • If your account still shows as restricted 24 hours after approval, with no specific unlock time shown, try logging in again or contact customer support for help.

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View the specific unlock time on the account restriction page.
 

🔴 Status 3: Documents rejected (rejected, resubmission required)

Your review documents were rejected because they didn't meet the requirements. Don't worry — you can add to or modify your documents based on the rejection reason and resubmit them.
 
Common rejection reasons:
  • Documents are unclear or incomplete.
  • Identity information doesn't match.
  • The source of funds/transfer-out records do not include records from BingX.
  • Face/ID does not match the KYC records.
  • Documents show signs of editing.
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⚠️ Important note
  • The rejection details have been sent to your email. Check your inbox and resubmit after making the suggested changes.
  • The rejection details are also shown on the resubmission page. Read them carefully before proceeding.
 
 

3. Complete solution for when your review is rejected

Step 1: Check the rejection reason

Confirm the reason using either of the following methods:
  • Sign-up email address — check the rejection email.
  • Self-service unlock page — log in to view the rejection note.

Step 2: Revise your documents based on the reason given

Read the rejection reason carefully, fix each issue, and then resubmit. If you have any questions, click the [Example] button on the page to see the correct format for each document.
 

Step 3: Resubmit your documents

  1. Click [Details] in the blue banner at the top of the page.
  2. Click Failed to pass review. Check and resubmit.
  3. Click [Submit documents] → Confirm the rejection reason and resubmit.
  4. Upload the revised documents → Click [Submit].

Step 4: Wait for the re-review result

After you submit successfully, we'll notify you of the review result by email and in-site notification within 48 hours. Please wait patiently.
 
 

4. Frequently Asked Questions (FAQ)

Q1: I've submitted my documents, but it's been more than 48 hours and I still haven't received a review result. What should I do?
A: If you haven't received a notification after more than 48 hours, contact the BingX support team through online customer service and provide your account UID and submission time so we can help look into it.
 
Q2: Will my account features be restored immediately after the review is approved?
A: After the review is approved, the relevant features will be restored automatically. If your account still shows as restricted, check the specific unlock time shown on the page. If your account still shows as restricted after 2 hours, try logging in again or contact customer service.
 
Q3: Is there a limit on the number of reviews?
A: In general, you can resubmit documents after receiving a rejection notice. However, if documents are verified to involve fraud or forgery, you'll only have one resubmission opportunity. Make sure every submission contains genuine, valid original documents.
 
 
📖 See also
 
Want to learn more about account security? Check out the following articles:
 

Need more help?

If you run into any issues during the process, feel free to contact our support team through the following channels:
 
 
 
 
 
 
BingX Official Channels
BingX Web: https://bingx.com
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