1. What Is the SMS Scam?

SMS scams are a common form of online attack. Scammers maliciously alter the sender ID and use technical methods to impersonate institutions like banks and telecom operators, sending fake SMS messages to users. These messages trick users into clicking on links to steal sensitive information or install pirated apps on the recipient's phone.

2. Types of SMS Scams

1. Fake Sender ID
Hackers create a fake ID to substitute the genuine one, impersonating entities like BingX to send phishing texts that appear as official messages (e.g., two-factor authentication codes), masking their true origins.
2. Transfer Scams
Fraudsters claim the recipient has won an event prize and request banking information to deposit the prize money or request the recipient to access a link to claim it.
3. Threats or Harassment
Criminals send threatening or inappropriate messages to extort money. For example, threatening to disable the recipient's account, exploiting their fear of losing assets.

3. How to Prevent SMS Scams

1. Verify the Messages
Always check the source of the message carefully before responding or clicking any link. Contact official customer service to verify the sender’s identity if you have any doubt.
2. Enable Two-Factor Authentication (2FA)
2FA adds an extra layer of security, making it harder for hackers to access your account through SMS scams.
3. Do Not Share Personal Information
Never share sensitive information (like fund passwords, credit card numbers, account login details, verification codes, etc.) over SMS, especially with unverified contacts.
4. Do Not Click Suspicious Links
Links in SMS messages may contain viruses or lead to phishing websites. Avoid clicking on them to prevent personal information leakage or the installation of malicious apps.

4. Case Studies and Lessons

Case 1: Fake Account Upgrade Notification
User A received a message from "BingX" asking to upgrade his/her account to continue using BingX services. The hacker had altered the sender ID, making the fake message appear as if it was sent by BingX. The user believed the message was legitimate and ended up logging into a phishing site, resulting in stolen account credentials.
Case 2: Fake Withdrawal Cancellation Request
User B received a fake text confirming a withdrawal. Mistaking it for a legitimate message, B logged into his/her account on a phishing site to "cancel the withdrawal request". The hacker obtained login details and initiated a withdrawal request, and B entered his/her 2FA code on the phishing site, the hacker successfully withdrew assets from the account.

5. BingX Security Alerts

Recently, criminals have been masquerading as BingX, sending bulk SMS messages to lure users into clicking phishing links and entering sensitive information. To combat telecom and internet fraud and protect your assets, BingX urges users:

• Only use the correct BingX official website or official app, and beware of similar fake website links.
• If you've encountered such a scam, please refer to User Emergency Response Guide to learn about how to contact the platform for help. BingX will actively respond and safeguard our users' interests as much as possible.
• Do not share your account passwords, SMS codes, Google verification codes, and any other private information with others to prevent losses. If you need assistance or have any questions, please contact our 24/7 online support.