How to Check the Withdrawal Records?
On the BingX App
- After logging in to BingX app, click "Assets" on the bottom of the homepage to access the assets overview page.
- Click "Fund" to view your asset list.
- To check the asset details of a specific cryptocurrency, simply tap on the crypto.
- Click the "Filter" icon to filter out the specific asset details you want to check. In this case, select "Withdraw".
On the BingX official website
1. Log in to the BingX official website, hover the cursor over "Assets" in the top right corner, and click "Asset Records" in the drop-down menu. On the Asset Records page, click "Fund Account" - "Asset Details", and use the filter function to view the withdrawal records for all your assets.
2. If you want to view the withdrawal records for a specific asset, go to "Asset Records" - "Fund Account" - "Asset Details", search for the specific currency in the "All Assets" drop-down box, and then use the filter function to view the withdrawal records for that currency.
How to Deal with Unreceived Withdrawals?
Transferring funds from your BingX account to another exchange or wallet involves three steps: Withdrawal from BingX, blockchain network confirmation, and deposit on the corresponding platform.
- After you have completed the withdrawal (BingX Tutorial | How to Deposit and Withdraw), a TxID (Transaction ID) will be generated within 30 to 60 minutes, indicating that BingX has successfully broadcasted the withdrawal transaction to the respective blockchain.
- When the TxID is generated, click on "Copy" at the end of the TxID and go to the corresponding Block Explorer to check its transaction status and confirmations on the blockchain.
- If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed. If the blockchain shows that the transaction is already confirmed, it means that your funds have been transferred out successfully and we are unable to provide any further assistance on that. Please contact the support team of the deposit address for further help.
- Due to possible network congestion, there might be a significant delay in processing your transaction. If the TxID has not been generated within 6 hours in your "Fund Account" after you have performed the withdrawal, please contact our 24/7 online support for assistance.
Notes:
1. To ensure system efficiency, "Asset Records" displays records from the past 90 days only.
2. When contacting our customer support, please be sure to provide your BingX account and a screenshot of the withdrawal transaction record. We will handle your case once we receive your requests. Please make sure you have provided the withdrawal record screenshot for us to process your request faster with a higher priority.
How to Deal with Withdrawals That Were Returned?
BingX now offers a self-service request for users who receive refunds from other platforms and want to deposit the refund amount into their BingX Fund Account.
When you need to withdraw from BingX to another exchange, if the BingX withdrawal status shows the transfer was successful but the receiving exchange rejects your deposit and returns the funds to BingX, you can submit a self-service request for your cryptocurrency withdrawal on BingX.
1. Submit a refund request
For detailed steps, refer to the tutorial: BingX Tutorial | Request Process of Withdrawal Refund
Go to the "Help Center" > "Retrieve failed deposits/withdrawals".
Fill in the detailed information of the returned funds.
Upload a clear screen recording and confirmation email.
Submit request.
After completing all the information and the video recording, click Submit. Our relevant department will review your request and process it within 7-15 business days.
If you provide incomplete information, it may take longer to retrieve your assets.
2. If your request is rejected
If your request is rejected, you may need to provide additional information to complete the request process.
For more details and solutions, see: BingX Tutorial | Request Process of Withdrawal Refund
Follow the instructions to submit the missing information to our team. The relevant team will review your information and reply to you within the next 7-15 business days.
If you need help with any questions, feel free to contact our customer service at any time.
