Last updated in May 2025. This content will be updated periodically.

Why did my ChainSpot order not go through?

• If the trading pair has poor on-chain liquidity, significant price volatility during order execution may cause the order to fail.
• If you set a low slippage tolerance manually, the order may fail if the price movement exceeds the specified limit.

What fees are involved in ChainSpot trading?

• Trading fee: The platform charges a fee for each trade, but during the initial launch phase, no fees will be applied (0% fee).
• Gas fees: These are blockchain network fees required for processing transactions. They are determined by the network's conditions and are not collected by the platform.

What is slippage?

• Slippage occurs in ChainSpot trading due to market liquidity constraints and price fluctuations. The core mechanics of slippage are:
• Liquidity pools and price impact
• Liquidity constraints: DEXs rely on liquidity pools (e.g., Uniswap's AMM model) to complete trades. Large trades significantly alter the token ratio in the pool, causing the filled price to deviate from the displayed price.
• Example: If you buy a token with 100 ETH, and the pool has a limited token supply, the purchase will drive up the price, potentially resulting in a higher-than-expected average price.
• Price formula: AMM models calculate prices using the constant product formula x⋅y = k, where large trades change x or y directly, creating slippage.
• ChainSpot offers two slippage settings modes:
• Auto mode: The system calculates a recommended slippage tolerance to ensure a higher order completion rate.
• Manual mode: Users can set their slippage tolerance. Trades exceeding this tolerance will automatically fail to ensure the order price aligns with user expectations.

What modes are available in slippage settings, and what is the adjustable range?

• Auto mode: The system automatically sets slippage based on liquidity to ensure a high order completion rate.
• Manual mode: Users can define their slippage tolerance, but higher slippage may lead to significant price differences. Currently, the adjustable range is 0.5%-50%, subject to periodic updates based on market conditions. Stay tuned to announcements for updates.

How to search for on-chain tokens? Does it support full or short token names?

• Currently, searching by contract address is recommended to ensure accuracy, as on-chain tokens with similar names may exist. Additional search methods may be introduced in the future.

How can I know the actual filled price for market orders?

• Market orders display an estimated price, but the actual filled price is based on real-time on-chain data. After the trade is completed, the filled price can be viewed in the order details. Users can check the estimated cost before placing an order, but minor differences may occur due to on-chain fluctuations.

What are ChainSpot's listing criteria?

• Token listings are evaluated based on several metrics, including the number of on-chain holders, Total Value Locked (TVL), and trading volume. Tokens with high liquidity and market attention are prioritized.

How are trading fees calculated?

• Platform trading fee: During the beta phase, the trading fee charged by the platform is set to 0. Future adjustments will be announced.
• On-chain gas fee: These are deducted in USDT or the traded token itself if incurred, so users don’t need to hold the chain’s native tokens.

How long does it take for an order to be completed?

• On-chain transactions typically take ten seconds or longer, depending on the congestion of the blockchain network. Users can track active orders under "My Orders" and view completed orders under "Order History".

Do users need to deposit native on-chain tokens (e.g., SOL) to pay gas fees?

• No. Gas fees are directly deducted in USDT. Ensure your Spot Account has sufficient USDT to cover transaction expenses.

How to use ChainSpot？

1. Sign up as a BingX user and complete advanced identity verification.
2. Deposit USDT or tokens into your Spot Account.
3. For first-time users of ChainSpot, complete a simple risk questionnaire and confirm the risk warning to begin trading.

How are on-chain assets transferred to the Spot Account?

• Once a trade is completed, the purchased on-chain assets are automatically transferred to your Spot Account, where they can be viewed or sold.

Does ChainSpot allow deposits? How about withdrawals?

• Yes, deposits and withdrawals are supported. For withdrawal rules, refer to the platform's rules and related announcements.

Will ChainSpot delist on-chain assets? What happens if an asset is delisted?

• ChainSpot lists on-chain assets with solid overall performance (refer to Q3 for standards). However, given the uncertainties and market volatility of on-chain projects, users must fully assess risks and take precautions before making purchases. ChainSpot does not delist assets as long as liquidity is provided.
• Investing in on-chain assets carries risks. Users should exercise caution and fully understand the potential risks involved. Once an on-chain asset is purchased, users are solely responsible for any associated risks. ChainSpot will only delist an on-chain asset if it completely loses liquidity. The platform will not take any special actions; users can choose to keep or withdraw the asset.

For additional questions about ChainSpot, contact our customer support for help.